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Contract Support
Options


DESKTOP SUPPORT BLOCKS

These Agreements allow for file servers, workstations, and attached peripherals. The term of the Agreement is for one (1) calendar year from the date of sale (invoice date). Any Service hours not used in the one (1) year will expire at the close of business on the last day 1 year later. Hours cannot be rolled forward for future use. All overages are billable at $110 thereafter. Once the contract hours are used up, a new contract can be signed to keep the lower rate.

AD HOC RATE
$110 per hour

10 HOURS
20 HOURS
40 HOURS
A ten-hour block may be purchased to lock in an hourly rate of $100 per hour.
A twenty-hour block may be purchased to lock in an hourly rate of $95 per hour.
A forty-hour block may be purchased to lock in an hourly rate of $90 per hour.
Since most small- to medium-sized businesses do not have the resources to retain a fully-trained, certified staff of IT professionals, a staff member who demonstrates a little technical know-how is often recruited to be the organization’s IT guru. Perhaps the CEO’s tech-savvy teenage nephew has been nominated to be the company’s “computer guy." In other instances, a business may be operating without any IT support at all. Though economically appealing on the surface, these scenarios are ripe for disaster. The amount you save from not having to hire qualified and experienced technicians will be negligible in comparison to the amount you will spend recovering from an IT failure.
Miller & Miller IMS wants our team to be your team! We are here so that small- to mid-size Central Indiana businesses can receive the same high quality and dependable IT support as their bigger, Fortune 500 brethren without the Fortune 500 price tag. Your needs may be different than the “Big Guys," but your bottom line is just as important. Whether you are looking for qualified help for just a few hours a month to ensure all IT functions are operating optimally or are in need of frequent support on a regular basis, Miller & Miller IMS has the contract support options to meet your specific needs. All Miller & Miller IMS contract support plans offer the same high quality service but at an hourly rate that is less than that charged for unplanned or ad hoc service calls.
  • Prepaid Block of Support Hours – This plan offers you a choice of three support options. Depending upon your requirements, you can prepurchase 10, 20 or 40 hours of tech support at a reduced rate of $100, $95 or $90 per hour, respectively. The more hours you purchase, the greater your savings. This agreement allows for technical services for file servers, workstations and attached peripherals. The prepaid support is billed and payable at the beginning of the contract. The hours can be used at your discretion and you have one calendar year from the date of purchase to utilize them.
  • One Day Per Month – Ideal for the businesses that want to take a proactive stance to ensure all IT systems are functioning properly. Let our technicians come onsite one day a month to check your workstations and server and address any issues your staff may be encountering with e-mail, spyware, etc. We’ll also make sure that your backups and antivirus are performing correctly and that all devices have the latest updates installed.
  • Ongoing Support – If you're looking for regular support (full-time, part-time, daily, weekly, etc.) Miller & Miller IMS can provide one or more qualified technicians to be permanently onsite at your facility on a regular basis.
  • Temporary Support – Do you have a dedicated IT staff member that is going on vacation or taking a medical leave? Miller & Miller IMS support is available to keep things running smoothly when a member of your team is unavailable. We’ll ensure that IT issues are being addressed during their absence, and they’ll be thankful not to be overwhelmed when they return to work.
  • Don’t See It Here? - If the support option you’re seeking is not listed here, contact Miller & Miller IMS with your particular needs. Every business is unique and Miller & Miller IMS can create an equally unique support solution at an affordable rate that is tailored to your specific requirements.

Call Miller & Miller IMS for information on other support options:

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